Increase Customer Engagement with Real-Time Coaching
The Prosodica Advisor guides agents to deliver high customer engagement with continuous real-time feedback, progress tracking, and soft-skill coaching.
You can’t be with every agent on every call to help when things go awry, but our behavioral coaching bot can.
Visual cues notify agents when negative emotions surface or engagement wanes, nudging their behavior towards a more natural, authentic, and engaging conversational experience.
REAL-TIME Behavioral COACHING