A Holistic Approach To Call Center Analytics
While many call center analytics solutions track basic metrics like handle time, resolution rate, and call quality, few can put them into context.
Prosodica Analytics ties contextual factors like conversational behavior to call outcomes by analyzing not only what is said, but how things are said on every call.
Linking context to outcomes creates a truly actionable understanding of call center performance.
CUSTOMER ENGAGEMENT ANALYTICS
Quality Assurance Automation Call Center Performance Management