Uncover insights and anomalies with strategic visualizations and tactical dashboards. Reduce operating costs and improve quality with unbiased ratings of every call.
Prosodica Analytics brings a holistic approach to operations measurements, tying contextual factors like conversational behavior to call outcomes like handle time, resolution rate, and call quality.
Organizations can visualize high-level operational metrics and drill progressively down into the factors that drive them. These insights can be tied into operational strategies through the Prosodica Advisor or Prosodica Marketplace to continuously and sustainably improve operations.
We incorporate proprietary metrics that objectively measure call quality by analyzing the systematics and prosodic characteristics of every conversation.
Strategic Insights & Visualizations
Uncover the hidden stories within a call and use them to your advantage.
Prosodica integrates speech analytics with proprietary voice analytics and CRM data to provide a holistic view of the key drivers of operational performance.
Provide supervisors and management with timely and actionable data.
Prosodica visualizes your customers' experiences and your team's performance in real-time so that any abnormalities can be quickly identified and remediated.
Optimized Quality Assurance
Reduce operating costs without sacrificing quality.
Prosodica provides consistent, unbiased ratings of every call to contextualize the few calls that truly warrant deeper analysis and coaching.