Increase Employee Engagement with Gamification
We didn’t need data science to prove that a happier employee provides a better customer experience, but we did use data science to improve workforce engagement.
The Prosodica Marketplace, backed by automated emotional intelligence software, increases employee retention, attendance, productivity, and customer satisfaction all through a tight focus on employee engagement.
THE KEY TO EMPLOYEE PRODUCTIVITY AND SATISFACTION
The Fundamental Building Blocks of Marketplace:
Leverage Your Human Capital
BUILDING A GAMIFIed Culture
The Prosodica Marketplace’s intelligent conversational bot first classifies the nature, complexity, and urgency of each customer need. The bot’s machine learning algorithm performs in-call voice analysis to categorize the mood of the customer, so there are no surprises waiting for the agent.
The bot creates a structured request and places it into the Prosodica Marketplace dashboard where agents are given the freedom to choose their call and prepare for each interaction before connecting with the customer.
INTEGRATED GAMIFICATION PLATFORM
See how Marketplace can help you increase agent retention, attendance, productivity and customer satisfaction.