Increase Employee Engagement with Gamification

We didn’t need data science to prove that a happier employee provides a better customer experience, but we did use data science to improve workforce engagement.

The Prosodica Marketplace, backed by automated emotional intelligence software, increases employee retention, attendance, productivity, and customer satisfaction all through a tight focus on employee engagement.

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THE KEY TO EMPLOYEE PRODUCTIVITY AND SATISFACTION

Most employee productivity software focuses only on the gamification challenges, rewards, and incentives, and ignores the social science behind engaging an employee. The Prosodica Marketplace is different.

The Fundamental Building Blocks of  Marketplace:

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STREAMLINE WORKFLOW

An automated and scalable workflow that uses machine learning AI to categorize a caller’s request and assign knowledge work to a qualified agent.

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AGENT AUTONOMY

Giving agents greater autonomy over not just how they work, but what they work on starts every conversation off in a better place with a ready, willing, and able agent.

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Leverage Your Human Capital

The Prosodica Marketplace lets agents identify and choose the calls they're most qualified for and ready to support, resulting in higher job satisfaction, more engaged agents, and happier customers.

BUILDING A GAMIFIed Culture

An engaged workforce creates the kind of customer conversations that are more efficient, effective, and satisfying. Prosodica's frequent performance feedback and gamification activates agents' intrinsic motivation to improve call outcomes

 

Download a condensed version of Prosodica Analytics features to share with your team:


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Conversational Bot

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The Prosodica Marketplace’s intelligent conversational bot first classifies the nature, complexity, and urgency of each customer need. The bot’s machine learning algorithm performs in-call voice analysis to categorize the mood of the customer, so there are no surprises waiting for the agent.

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The bot creates a structured request and places it into the Prosodica Marketplace dashboard where agents are given the freedom to choose their call and prepare for each interaction before connecting with the customer.

 
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INTEGRATED GAMIFICATION PLATFORM

Agent Autonomy

The more autonomous agents are, the more engaging they can be when handling challenging certain customer situations. 

Continuous Soft Skill Development

Skill-based incentives and performance tracking allows agents to forge their own path to mastery promoting better caller-agent pairing, for optimal employee engagement.

Sense of Community

The competitive leaderboard encourages teams to take on challenges and improve together to reach the next level of their career.

 
 

See how Marketplace can help you increase agent retention, attendance, productivity and customer satisfaction.

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