In the early 2000s, our CEO, Mariano led the largest virtual contact center certified by the U.S. government. In 2010, after Executive Order 13548 aimed to boost federal hiring of people with disabilities, he began connecting agencies with virtual call centers and recruiting through disability organizations. But concerns over the emotional impact of call center work—and no way to monitor well-being remotely—stalled progress, exposing a critical technology gap.
Realizing call centers focused only on customer experience, Mariano saw the need to also understand the agent’s emotional state. A conversation with Vail Systems’ founder led to funding and collaboration to create “prosodic analytics”—technology that detects emotion in speech.
That breakthrough became Prosodica. Today, we help organizations unlock the full value of voice interactions—improving experiences for customers and employees across any communication-driven role.
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that create better conversations.
We are a diverse team of thinkers, learners, and doers who aren’t afraid to take risks, who embrace and actively seek out new challenges and initiatives, and who believe that success happens when we leverage each other’s unique strengths and talents.
We are always looking for talented individuals to join our team. Explore our current job openings below.
We are always looking for talented individuals to join our team. Learn more about Prosodica and explore our current job openings.
