June 1, 2025
Agents of Change: The Women Humanizing AI at Prosodica
By Megan Backman
Artificial intelligence promises efficiency and precision — but can it also make us more human? At Prosodica, this question drives our daily work. As Manager of Customer Success, I've closely partnered with Sarah Swartz, our Lead Product Manager, to ensure our AI amplifies genuine human engagement.
Empathy By Design
Prosodica’s design philosophy is rooted in authentic interactions. Customers choosing live support expect—and deserve—real conversations. Our technology respects this by subtly enhancing human skills without causing distraction. Rather than scripting dialogues, Prosodica encourages natural engagement through unobtrusive, supportive features offered exactly when needed. Sarah embodies this philosophy, emphasizing, “Technology should empower without intruding, available precisely when users feel the need for support.” Our clients often describe Prosodica as “liberating,” underscoring its capability to help agents fully engage with customers. This feedback continually reinforces Sarah’s belief that thoughtfully crafted AI can unlock human potential.
The Perfect Fit
Think of thoughtful AI as a favorite outfit. While other companies may offer something ¡flashy, at Prosodica we provide our customers with solutions tailored precisely to their needs, solutions that are comfortable enough for daily use. Our measure of success isn't the initial sale—it's the confident, consistent, everyday use of our technology. In my role, I translate technological promise into tangible improvements. Our Customer Success team ensures seamless AI adoption, focusing on incremental and meaningful outcomes. When encountering client skepticism, we listen deeply and collaborate closely, transforming apprehension into enthusiastic advocacy. Witnessing clients evolve from doubters to AI champions is deeply rewarding.
Collaborative Leadership
Sarah and I foster a corporate culture of transparency, empathy, and continuous learning. Together, we proactively engage with industry trends and continually sharpen our skills through workshops, conferences, and collaboration with industry thought leaders. This commitment to ongoing development allows us to effectively lead and inspire our teams in a dynamic, AI-driven environment.
The Future: Humanized AI
Looking forward, we're excited about innovations such as next-generation conversational analytics, which promise deeper insights into customer emotions. AI shouldn’t merely mimic human interactions—it should enhance them. With Sarah and the diverse women contributing across Prosodica, we're proving that thoughtfully designed technology can authentically bridge the gap between AI and humanity, enriching every interaction.
