June 15, 2025
CUSTOMER CONTACT WEEK DIGITAL
Navigating today's rapidly shifting landscape of U.S. contact center operations requires more than just adaptation—it demands strategic foresight. In his insightful new article for CMP Digital's 2025 Special Report Series, Mariano Tan, President and CEO of Prosodica, expertly analyzes the complex interplay of regulatory changes, economic pressures, and technological advancements reshaping the industry.
This compelling report covers critical challenges facing contact center leaders, including tariff-driven inflation, intensified consumer-protection enforcement, evolving state privacy laws, tightening immigration regulations, heightened nationalism influencing offshore operations, and emerging AI transparency mandates.
Mariano doesn't simply highlight challenges; he offers clear, actionable strategies for turning these risks into competitive advantages. By leveraging analytics, proactive compliance measures, regional data management, and innovative staffing models, Tan outlines how forward-thinking contact centers can not only survive but thrive in uncertainty.
Discover how your organization can strategically navigate these pressing issues. Click here to read Mariano Tan's complete analysis in CMP Digital’s authoritative 2025 Special Report Series.
