Who are we?
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations.
Contact usCompany Timeline
2011
Company Founding
A data scientist, a mathematician, and a call center analyst walk into a conference room…
Experimentation
Working with one early adopter client, they demonstrate strong correlations between paralinguistic measures and conversational outcomes
2012
2014
Patents
They apply for and are granted multiple patents for Prosodica’s core technology.
Commercial Launch
Prosodica launches as an offline service supplying paralinguistic conversational analysis exclusively through channel partners
2015
Product Expansion
Integrated an ASR engine and expanded data outputs to include:
- Document Classification
- Event Detection
- Sensitive Data Redaction
- Multi-Language Support
2016
Early Customers
- Contact center outsourcing
- Financial Services
- Telecommunications
2016
Early Customers
- Contact center outsourcing
- Financial Services
- Telecommunications
Product Expansion
Integrated an ASR engine and expanded data outputs to include:
- Document Classification
- Event Detection
- Sensitive Data Redaction
- Multi-Language Support
2017
Team Expansion
Brought on product management, UI development teams, and more data scientists
Initial UI Release
Rolled out streamlined QA system providing call evaluation forms, automated scoring, and flexible workflows
2018
Data Pipeline Enhancements
Converted to deep-learning ASR and made substantial scalability enhancements
2018
Data Pipeline Enhancements
Converted to deep-learning ASR and made substantial scalability enhancements
Initial UI Release
Rolled out streamlined QA system providing call evaluation forms, automated scoring, and flexible workflows
More Ai Features
- Linguistic Sentiment Analysis
- Opportunity Scoring
- Achievement Scoring
2019
2020
Data Democratization
Launched user-friendly text-mining environment and reporting API
Simplification
Further simplified the user experience with document classification updates, automated performance scoring, and automatically generated coaching notes
2021
2022
Zero-Configuration
Used generative AI to support the formerly labor-intensive tasks of call topic detection, and call summarization
Direct Sales
Added a sales team to take our zero-config solution direct to customers
2023
2024
More Impact
Revising our solutions footprint and pricing model to make interaction analytics available to customers of any scale