A great customer service experience goes deeper than words. Elements such as tone and emotion have the power to quickly veer a conversation in the wrong direction.
Prosodica empowers agents to strengthen their emotional intelligence by providing insight into how things are said, stress levels, and moments of friction.
Get started >
Better conversational quality
“Speech-enabled Interaction Analytics have the potential to change the way contact centers do business, yet organizations continue to struggle to implement this game-changing technology in a timely and cost-effective manner.”