Empower agents.
Transform business.

Humanizing the call center experience

A great customer service experience goes deeper than words. Elements such as tone and emotion have the power to quickly veer a conversation in the wrong direction.

Prosodica empowers agents to strengthen their emotional intelligence by providing insight into how things are said, stress levels, and moments of friction.

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Increased empathy
Deeper connection
Better conversational quality

Explore our solutions

Graphic image of three people engaged in discussion about data and metrics.

Collect

Leverage the power of human interactions to improve promise-to-pay rates.

Graphic image of various charts and a magnifying glass, indicating analyzation.

Assess

Utilize advanced voice and speech analytics tech to deliver deep operational insights.

Graphic image of three people having a conversation in front of large bar graph indicating growth.

Recover

Harness the power of machine learning to identify follow-up opportunities and decrease failed calls.

Graphic image of two people engaging in conversation.

Engage

Receive personalized coaching tools to engage employees and optimize their performance.

Learn more about how Prosodica works

“Speech-enabled Interaction Analytics have the potential to change the way contact centers do business, yet organizations continue to struggle to implement this game-changing technology in a timely and cost-effective manner.”

Mariano Tan

CEO of Prosodica

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Transform your business. One conversation at a time.

Ready to see results that lead to exemplary customer experiences?

I'm ready!

Empower agents.Transform business.